1.STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
- These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
- PAYMENT TERMS
2.1 PAYMENT All payments shall be made in full at time of purchase.
- PASSING OF TITLE AND RISK
3.1 – The risk in the goods shall pass to you on delivery.
3.2 – All goods, delivered or not, remain our property until payment is received in full.
3.3 – Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
Where applicable all prices quoted are inclusive of VAT at the current rate.
Please allow up to 14 working days for delivery. iSparkle provide dance, cheerleading and gymnastics uniform, these items usually run into the hundreds. We will always deliver your order in the shortest time possible.
6.1 – Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
6.2 – iSparkle accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
6.3 – iSparkle cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
8.1 – Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
8.2 – All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
8.3 – You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
8.4 – Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
8.5 – iSparkle requires any products to be returned in full before agreeing to replace or refund.
9.1 – Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
9.2 – We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 8.
9.3 – We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
9.4 – Nothing in these terms and conditions shall affect the rights of a consumer.
10.1 – We Reserve the right to supply an equivalent product if defective and shall not be liable to refund.
10.2 – iSparkle can only credit the account paid from if we deem a refund should be made.
10.3 – If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
10.4 – If you do opt to have a replacement from a third party without reference to us you automatically revoke your right to any remedy from us.
10.5 – All defective products must be returned to us before replacement, if the product is not available we will assume that it has been accepted and no replacement will be provided.
10.6 – Refunds will take 3 to 4 working days to complete once iSparkle has agreed to refund. This cannot be completed any faster.
- QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
- FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law. Reviews placed through our Social Media channels may be used across the iSparkle website.
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if iSparkle deems it necessary, an alternative product may be offered. Any complaints made after 48 hours are automatically void of any offer to product replacement and will not be assessed.
Tel: 07534 214084